Privacy Policy
Last Updated: December 2024
MyLaundry.cy (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Law 125(I)/2018 of the Republic of Cyprus.
This Privacy Policy applies to all users of our website and services, including individual consumers and corporate or business clients.
1. Data Controller
The data controller responsible for processing your personal data is:
MRIA Property Management Ltd
105 Georgiou A’, Germasogeia
CY4048 Limassol, Cyprus
Email: hello@mylaundry.cy
2. Personal Data We Collect
We may collect and process the following categories of personal data:
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Identification details (name, surname)
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Contact details (email address, phone number, address)
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Account and billing information
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Service-related information (orders, collections, deliveries)
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Communication records (emails, messages, calls)
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Website usage data (IP address, browser type, cookies)
3. Lawful Basis for Processing
We process personal data only where permitted by law, including:
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Performance of a contract – to provide and manage our services
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Legal obligation – for accounting, tax, and regulatory compliance
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Legitimate interests – business operations, service improvement, fraud prevention
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Consent – where explicitly provided (e.g. marketing communications, cookies)
4. How We Use Your Personal Data
We use personal data to:
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Provide and manage laundry and related services
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Process orders, collections, deliveries, and invoicing
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Communicate with customers regarding services or accounts
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Improve our website and services
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Comply with legal and regulatory obligations
5. Data Retention
Personal data is retained only for as long as necessary for the purposes for which it was collected and in accordance with legal requirements.
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Account and transaction data: retained for statutory accounting periods
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Communication data: retained as necessary for service and legal purposes
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Marketing data: retained until consent is withdrawn
Data is securely deleted or anonymised when no longer required.
6. Data Sharing & Third Parties
We may share personal data with:
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Employees and authorised personnel
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Service providers and processors (e.g. IT, accounting, delivery partners)
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Legal or regulatory authorities where required by law
All third parties process data under written agreements and appropriate GDPR safeguards.
If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards (such as Standard Contractual Clauses) are applied.
7. Data Security
We implement appropriate technical and organisational security measures to protect personal data, including access controls, secure systems, and regular reviews. However, no system can guarantee absolute security.
8. Your Rights Under GDPR
You have the right to:
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Access your personal data
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Request rectification of inaccurate data
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Request erasure (“right to be forgotten”), where applicable
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Restrict processing
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Object to processing
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Request data portability
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Withdraw consent at any time (where processing is based on consent)
Requests can be made by contacting hello@mylaundry.cy.
You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus).
9. Cookies
Our website uses cookies to enhance user experience and analyse website traffic.
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Strictly necessary cookies are required for website functionality
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Analytical cookies help us improve performance
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Marketing cookies may be used only with your consent
You may manage or withdraw cookie consent at any time via your browser settings or cookie banner.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact
If you have any questions about this Privacy Policy or how we process personal data, please contact:
Email: hello@mylaundry.cy
Address: MRIA Property Management Ltd, Limassol, Cyprus