MyLaundry Terms & Conditions
These Terms & Conditions apply to all users of MyLaundry services, including individual consumers and corporate or business clients.
1. Definitions
“Company” means MyLaundry.cy, including its officers, employees, agents, and subcontractors.
“Customer” means any individual or legal entity using the Company’s services.
“Services” means laundry, dry-cleaning, ironing, collection, delivery, and any related textile services provided by the Company.
“Item” means any garment, textile, or article submitted to the Company for processing.
2. Scope of Services
The Company provides professional laundry and textile services subject to these Terms & Conditions. Services are provided on a best-effort basis and are dependent on operational capacity, access to premises, and conditions beyond the Company’s control.
3. Formation of Contract
A binding contract is formed when the Customer places an order and the Company accepts it, either expressly or by performance of the Services. These Terms & Conditions apply to all Services unless superseded by a separate written agreement.
4. Customer Obligations
The Customer shall:
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Provide accurate information regarding the quantity, type, and condition of Items;
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Ensure Items are suitable for professional laundry processing;
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Remove valuables, personal effects, or foreign objects prior to processing.
The Company shall not be liable for loss or damage resulting from the Customer’s failure to comply with these obligations.
5. Pricing & Charges
Services are charged per Item or per kilogram, as applicable, in accordance with the Company’s published price list or agreed commercial terms. All prices are in Euro (€) unless stated otherwise. The Company reserves the right to revise prices with reasonable notice.
6. Corporate Accounts
Where the Customer is a corporate or business client and separate written commercial terms (including invoicing, payment terms, or service levels) have been agreed, such written terms shall prevail over these Terms & Conditions to the extent of any inconsistency.
7. Payments & Invoicing
Invoices must be paid in accordance with the agreed payment terms. Any amount not paid by its due date shall be considered overdue. The Company may suspend Services immediately for any overdue payment and is not obliged to continue providing Services while any invoice remains unpaid.
8. Collection, Delivery & Access
The Customer shall ensure safe, timely, and reasonable access for collection and delivery. The Company shall not be liable for delays or failure to perform Services caused by lack of access, force majeure events, or circumstances beyond its reasonable control.
9. Item Handling & Tracking
While Services may be charged on a per-item basis, the Customer acknowledges that the operational handling, sorting, processing, and tracking of Items may be performed per batch, load, or delivery and not necessarily on an individual item basis. Individual item tracking or identification is not guaranteed unless expressly agreed in writing.
10. Quality & Complaints
Any complaint regarding service quality must be reported within twenty-four (24) hours from delivery. Failure to notify the Company within this timeframe shall constitute acceptance of the Services as provided.
11. Missing or Damaged Items – Claims Process
Any claim for missing or damaged Items must be reported within twenty-four (24) hours from delivery and must include reasonable supporting information such as order reference, delivery date, and item description. Late or unsupported claims may be rejected.
12. Our Liability to You
The Company shall not be liable for any loss, shortage, or damage to Items unless such loss or damage is proven to be directly caused by the Company’s negligence.
Where negligence is proven, any compensation payable shall be strictly limited to three (3) times the service charge paid for the specific Item. Under no circumstances shall compensation include replacement cost, brand value, tailoring costs, loss of use, or any indirect or consequential loss.
No liability shall be accepted for Items of special or exceptional value unless such value has been declared in writing and expressly accepted by the Company prior to processing.
13. Suspension of Services
The Company may suspend Services immediately upon written notice if:
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any invoice remains unpaid after its due date; or
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the Customer is in material breach of these Terms & Conditions.
Services shall resume only once the breach has been remedied in full.
14. Termination
Either party may terminate the relationship by written notice. The Company may terminate immediately in cases of non-payment, material breach, or misuse of Services.
15. Force Majeure
The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, power failures, or governmental actions.
16. Data Protection
Personal data shall be processed in accordance with applicable data protection laws of the Republic of Cyprus and the Company’s Privacy Policy.
17. Intellectual Property
All intellectual property rights relating to the Company’s brand, systems, website, and materials remain the exclusive property of the Company.
18. Assignment
The Customer may not assign or transfer any rights or obligations under these Terms & Conditions without the Company’s prior written consent.
19. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the Republic of Cyprus. The courts of Cyprus shall have exclusive jurisdiction.
20. Consumer Cancellation Rights
Statutory consumer cancellation rights apply only to individual consumers using the Services for personal, non-commercial purposes. Corporate or business customers are excluded from consumer cancellation provisions unless mandatory under applicable Cyprus law.
21. Miscellaneous
If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms & Conditions constitute the entire agreement between the parties unless supplemented by a separate written agreement.